SHIPPING. Product prices do not include, and you are responsible for paying all shipping costs. In many cases, the shipping cost will be estimated when you check out your order. If the shipping cost cannot be calculated at the time you place your order, we will notify you of the shipping costs, which must be paid prior to your order shipping. Orders are shipped via common carrier freight, dedicated truck load carrier or UPS Ground (or similar) at our discretion. Delivery of all products is EXW (Incoterms 2010) our facility with risk of loss and title passing to you upon shipment. We reserve the right to charge you for any detention and/or off-loading charges incurred at the destination. There will be no penalties for late deliveries. All international orders will have customs clearance charges and are subject to local tariffs. These charges are to be paid by you prior to shipping. Small flat shipping fee will be applied to all sample orders within lower 48 states. If you are ordering a sample in HI, AK or outside of the USA, an additional shipping fees and tariffs will apply. Shipping fees will be applied to all Builder's Kits. Once your order is completed, packaged and ready to ship, you may be subject to storage fees for products held at our facilities. Storage fees will be charged per day equal to 1% of the total order.
Delivery Timing. If you require products delivered by a certain date, please call our Customer Experience Team to verify production lead times. Production lead times will be confirmed by us at the time your order is paid in full. All listed shipping times are estimates. Transit times for domestic shipments are estimated to be 2-7 business days from the date the order ships from our factory. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. Please check the carrier’s website for the estimated delivery date. We are not responsible for lost, misplaced, delayed shipments or freight damaged by the freight carriers.
Unloading Product. Business freight deliveries or freight deliveries that are dock to dock, require the receiving party to remove the product from the truck via a loading dock or with a forklift. For residential (or non-dock, curb side) deliveries the freight company is required to move the material to the tailgate of the truck. The receiving party is required to unload the shipment from the truck. The truck driver will not unload the shipment. You must provide any equipment required to unload the shipment such as forklift and or pallet jacks.
Lift Gate Delivery. Lift gate delivery service is available at an additional cost. If a lift-gate is required, it must be noted in the “Special Requirements” section of your order. Lift gates can only be used on material that is 80” or under. Lift gate delivery DOES NOT include any inside-of-home or garage delivery or moving the freight pallet away from the tail of the truck.
Limited Access Issues. All deliveries will be made on trucks with trailers 53’ +/-. It is your responsibility to notify us if your delivery location has potential limited access issues, such as the truck not being able to reach your location. Product deliverability is at the discretion of the freight carrier and may be affected by limited access issues at the delivery location. If a shorter trailer or truck is required, it must be noted in the “Special Requirements” and may incur additional charges. If the freight carrier determines that it cannot deliver the material to the delivery (shipping) address, it is your responsibility to pick up the material at the freight carrier terminal, unless other arrangements can be made, which may be at additional cost.
Storage Fees If the carrier used to ship your order is currently in possession of your products, you will be subject to their rules concerning storage of items not delivered. If the carrier calls to arrange a delivery and delivery is postponed you, you may accrue charges for storage. For more information, please read and review ABF's Rules and Special Service Charges (ABF 111- AC), United Parcel Service Terms and Conditions Service Guide, or the website of the carrier used to deliver your order.
Additional Accessorial Charges. Any and all additional charges not previously paid, or provided at the time of order, such as change of address, limited access, re-delivery and storage fees will be your sole responsibility unless stated in the order as part of the shipping costs pre-paid at the time of order. If you misrepresent the delivery address as a business address and it is in fact a home business in a residential area, all residential charges made by the trucking/delivery company will be your responsibility and will be charged to your credit card or reflected in your invoice. Any address correction done by FedEx, UPS or any other carrier due to misrepresentation on order form will reflect in a back charge and will be invoiced.
Receiving Your Shipment
- Please inspect your shipment immediately, carefully and thoroughly BEFORE signing for the delivery.
- You, or a legal adult 18 years of age or older, whom you have authorized to inspect the shipment in your absence, must sign for, or reject the shipment.
- If for ANY reason you are unable to fully inspect your shipment, you must write on the delivery receipt "SUBJECT TO INSPECTION."
- In the unlikely event that your shipment is damaged, read and follow the directions in If Your Shipment Is Damaged carefully and fully.
If Your Shipment Is Damaged. It is your responsibility to fully inspect the product at the time of delivery for any potential damage. We are not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. In addition, please verify the quantities before signing the Delivery Receipt. Once the Delivery Receipt is signed with no exceptions noted, the trucking company has no further responsibilities. If your shipment arrives damaged, you must reject the shipment, or the part that is damaged and have the driver note the damage on the delivery receipt. Then contact us at 800-651-4223. If you find damage to your shipment, but choose to accept it anyway, you must have the driver note on the delivery receipt that the shipment is damaged and the driver must also sign the receipt. Then you must file a claim directly with the shipping company for the damaged portion of your order. (Damage to your shipment is the responsibility of the shipping company. Barron Designs cannot file a claim for your damaged shipment – only the receiver can.) Please photograph the damaged product on the truck as that will assist you when filing a product damage during shipment claim with the shipping company. Please keep any and all damaged product as well as all packing material for the trucking company's inspector to see. Call or email Barron Designs with the invoice number, details related to the damage that occurred and photos of the damaged product.
Hidden Damage Upon delivery of your shipment, you have 24 hours in which to notify the shipping company of any hidden damage. If you do not notify them within this time frame, any future claim for said products will be null and void. If any items are required to repair the damaged product, those items will have to be paid by the customer. We strongly recommend that you examine your order in full upon time of delivery and notify us immediately before accepting delivery if you find damage. Photos should be taken of any damaged product.
EXAMINATION. You shall have three (3) days following arrival to examine each shipment and before any part of the product has been changed from its original condition to notify us in writing of any deficiencies with respect to the applicable order, including, but not limited to any discrepancies in the quantity (overages and shortages) or quality of the product. If you do not timely notify us of a deficiency as required herein the subject product shall be deemed accepted. Also, we will recognize no claims for any cause after the product has been treated, processed or changed in any manner. Refused product, for reasons other than damaged items, without receiving an RMA number (Returned Product Authorization) from us, will not be accepted and will be returned to you at your expense.
Please call our Customer Experience Specialists at 800-651-4223, Mon – Fri 8am-5pm EST with any questions or concerns.