All our products are made to order and cannot be returned without our written authorization. We carefully inspect each order before packaging, prior to shipping. Any return or exchange request must be made within 15 days from the day of receipt of the product.
- You cannot return any products that have been cut or altered in any way.
- If you are returning product because it was damaged in shipment, please read the If Your Shipment Is Damaged section.
If you need to return product:
- Contact us to request a return authorization, which we may grant of deny at our discretion. Once issued, the RMA (Return Material Authorization) is valid for 30 days from the date the RMA was issued. That means that the product must be received back at our facility on or before the 30th day after issuance, otherwise the RMA will be considered expired and the return will not be accepted.
- Product returned without an RMA will be refused and no credits will be issued. You will be liable for any fees and shipping charges incurred when the shipment is sent back to you.
- All product must be returned in its original packaging with proper protection. If the original packaging is not available, you will need to have it professionally packaged using skids and crates if necessary.
- Clearly mark the RMA on the outside of the box and include a copy of your RMA inside of the packaging.
- It is your responsibility to contact a carrier to make arrangements to return the product to us. Return freight must be pre-paid and include shipping insurance. If the product is being returned due to an error on our part, we will make the arrangements to pick up the material and cover the costs of the return shipment.
- Once shipped, you must provide us with the name of the carrier & tracking number.
- Product must be returned to the address that we provide to you when the RMA is approved.
- All returned product must be received in resaleable condition.
- Once the product is received, it will be inspected. Upon confirmation of resalable condition, a credit will be issued less a restocking fee of up to 25%. If the product was returned due to an error on our part, a credit will be issued in full.